These terms are general website and workshop conditions. A written estimate, work order, invoice or specific agreement may contain additional terms for a particular service. Nothing in these terms is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law.
Acceptance of Terms
By accessing this website, submitting an enquiry or arranging work with BrinovaleGroupx, you agree to these terms to the extent relevant to your interaction. If you arrange services for another person or organisation, you confirm that you are authorised to do so.
Website Information
Website content is provided for general information about our workshop and services. Vehicle faults, repair methods, parts requirements, service duration and pricing can only be confirmed after appropriate assessment.
We aim to keep information accurate, but availability, opening hours, service descriptions and indicative information may change. An online booking request is not confirmed until accepted by our workshop.
Bookings
- Bookings are subject to workshop capacity, technician availability and parts availability.
- You must provide accurate contact and vehicle information and disclose relevant symptoms or known safety issues.
- Preferred dates and times submitted online are requests only until confirmed.
- Please provide reasonable notice if you need to reschedule or cancel.
- We may decline or postpone work where a vehicle is unsafe to handle, information is incomplete, required parts are unavailable or the requested work is outside our capability.
Vehicle Condition and Access
You confirm that you are the owner of the vehicle or are authorised by the owner to request services. You must tell us about security systems, wheel locks, aftermarket modifications, hazardous contents, existing damage and any condition that could affect safe inspection or repair.
You authorise reasonable movement and road testing of the vehicle where necessary for diagnosis, verification or quality control. We will take reasonable care while the vehicle is in our possession.
Parts and Services
We may use new, reconditioned, aftermarket or original-equipment-standard parts as agreed or reasonably appropriate to the approved work. Brand availability can change. Replaced parts may be disposed of unless you request their return before work begins and return is lawful and practical.
Service recommendations are based on information available to us, observed condition, safety considerations and manufacturer guidance where relevant. The customer remains responsible for deciding whether to authorise recommended work.
Payment
Unless otherwise agreed in writing, payment is due when work is completed and before the vehicle is released. Accepted payment methods and any deposit requirement will be communicated by the workshop.
You are responsible for approved charges, applicable taxes and agreed third-party costs. If an invoice is disputed, contact us promptly with details so the matter can be reviewed.
Vehicle Collection and Storage
We will contact you when the vehicle is ready or when further instructions are required. Vehicles should be collected within the agreed period. Reasonable storage or handling charges may apply after notice if a completed vehicle is not collected within a reasonable time.
We may exercise rights available under applicable law in relation to unpaid amounts or uncollected goods. Personal belongings should be removed before the vehicle is left with us, as we cannot accept responsibility for unsecured items except to the extent required by law.
Consumer Rights and Warranties
Our goods and services may come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, remedies may include repair, replacement, refund, re-supply of services or compensation as provided by law.
Any express workmanship or parts warranty we provide is in addition to, and does not replace, non-excludable statutory rights. Warranty coverage may depend on the nature of the work, the part supplier’s terms, correct vehicle use, maintenance and prompt reporting of a problem.
Acceptable Website Use
You must not use the website to:
- submit false, misleading, unlawful or abusive content;
- interfere with website operation, security or other users;
- introduce malicious code or attempt unauthorised access;
- scrape, copy or exploit content in a way that infringes rights; or
- impersonate another person or submit a booking without authority.
Intellectual Property
Unless otherwise stated, website text, branding, layout and original materials are owned by or licensed to BrinovaleGroupx. You may view and print reasonable extracts for personal, non-commercial use. Other reproduction, adaptation or commercial use requires prior written permission.
Third-Party Links
The website may link to maps, suppliers, payment providers, social platforms or other external services. Those services are controlled by third parties and have their own terms and privacy practices. A link does not necessarily constitute endorsement.
Liability
To the maximum extent permitted by law, we are not responsible for indirect or consequential loss arising solely from use of general website information, website downtime or third-party content. This limitation does not apply where liability cannot legally be excluded or restricted.
Nothing on the website is a substitute for a physical inspection or professional diagnosis. Do not drive a vehicle you reasonably believe is unsafe; seek appropriate roadside or emergency assistance.
Privacy
Personal information submitted through the website or provided in connection with workshop services is handled as described in our Privacy Policy. Cookie-related information is available in our Cookie Policy.
Changes to These Terms
We may update these terms when our services, website or legal obligations change. The current version will be published on this page. Changes do not retrospectively alter a separately agreed written work order unless permitted by law or agreed with you.
Governing Law
These terms are governed by the laws applicable in New South Wales, Australia. Courts and tribunals with jurisdiction in New South Wales may hear disputes, subject to any mandatory rights to bring a claim elsewhere.
Company Information
The following details identify the operator of this website and the automotive workshop described in this policy.
Contact Us
Questions, requests or concerns about this page can be sent to BrinovaleGroupx using the contact details below.
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