This policy applies to personal information handled through brinovalegroupx.com, our online forms, telephone and email enquiries, and workshop-related customer communications. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we aim to handle personal information consistently with those requirements.
Overview
BrinovaleGroupx respects your privacy and only seeks information reasonably required to respond to enquiries, arrange automotive services, provide quotes, manage customer relationships and operate this website.
By using the website or voluntarily providing information to us, you acknowledge the practices described in this policy. You may choose not to provide optional information, although this may limit our ability to respond or provide a requested service.
Information We Collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number and preferred contact method;
- vehicle details such as make, model, year, registration number, mileage and service history supplied by you;
- booking preferences, requested services, vehicle symptoms and quote information;
- records of communications, approvals, invoices, payments and completed workshop work;
- technical data such as IP address, browser type, device information, referring page and website activity;
- cookie identifiers and analytics information, where enabled; and
- any other information you choose to include in a message or form.
Please do not submit sensitive information unless it is genuinely necessary for your request.
How We Collect Information
We may collect information directly from you when you complete a booking or quote form, telephone or email us, visit the workshop, approve work, make a payment or otherwise communicate with our team.
We may also receive limited technical information automatically from website hosting, security, analytics or cookie technologies, and may receive relevant information from a person authorised to act for a vehicle owner, fleet manager, insurer, parts supplier or service provider.
How We Use Information
We may use personal information to:
- respond to enquiries and provide requested information;
- arrange, confirm, reschedule or cancel workshop bookings;
- prepare estimates, obtain customer authority and perform approved services;
- communicate about vehicle status, parts availability, collection and payment;
- maintain service records and administer warranties or customer support;
- operate, secure, troubleshoot and improve the website;
- meet accounting, insurance, safety, record-keeping and legal obligations; and
- send service reminders or marketing communications where permitted and where you have not opted out.
Disclosure of Information
We may disclose relevant information to trusted service providers where reasonably necessary, including website hosting providers, form and email services, payment processors, accountants, insurers, professional advisers, parts suppliers, specialist repairers and information technology support providers.
We may also disclose information where required or authorised by law, to respond to a lawful request, to protect safety or property, or in connection with a business restructure. We do not sell personal information as a standalone commercial product.
Overseas Disclosure
Some technology or cloud service providers may store or process data outside Australia. The countries involved can vary according to the provider and its infrastructure. Where overseas disclosure occurs and applicable law requires it, we take reasonable steps appropriate to the circumstances to address privacy protections.
Security and Retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method can be guaranteed to be completely secure.
We retain information for as long as reasonably needed for the purpose collected, customer service, accounting, warranty, insurance, dispute management and legal obligations. When information is no longer required, we may securely delete, destroy or de-identify it.
Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing a request.
In some circumstances, applicable law may permit or require us to refuse access. Where appropriate, we will explain the reason and available complaint options.
Direct Marketing
We may use contact details to send service reminders, workshop updates or offers where permitted. Commercial electronic messages will include a way to unsubscribe where required. You can opt out at any time by using an unsubscribe facility or contacting us directly.
Operational messages about an existing booking, approved repair, invoice, safety issue or customer request are not marketing messages.
Privacy Complaints
To raise a privacy concern, contact us with enough information to understand the issue. We will review the matter and aim to respond within a reasonable period. We may request further details or identity verification.
If you are not satisfied with our response and the Privacy Act applies, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.
Children’s Privacy
Our automotive workshop services and website are intended for adults and persons authorised to arrange vehicle services. We do not knowingly seek to collect personal information directly from children without appropriate involvement from a parent or guardian.
Policy Updates
We may update this policy to reflect changes to our website, business practices, service providers or legal obligations. The current version will be posted on this page with an updated revision date.
Company Information
The following details identify the operator of this website and the automotive workshop described in this policy.
Contact Us
Questions, requests or concerns about this page can be sent to BrinovaleGroupx using the contact details below.
Back to top